Put Your Customers At The Center Of Your IT Operating Model

Last Updated: October 13, 2026 Format: Videos

Digital transformation fundamentally changes the way customers, partners, and employers interact with and generate value from your company. To enable a customer-obsessed organization and drive digital transformation, IT must shift to a new operating model. This webinar explores the flaws of the most common digital transformation approaches, defines the characteristics of successful transformations that drive organizational success, and introduces Forrester’s framework for a high-performance IT operating model.

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